Home isn't your only delivery address

A free 24/7 Parcel Locker is a secure storage space where you can pick up your parcel – day or night.1 You can also use it to send a parcel.2

Unlike a PO Box, a Parcel Locker is yours only while your parcel is in it. The one-time PIN sent to you opens your locker and also serves as your signature.

You can register for multiple Parcel Lockers at locations convenient to you. There are over 750 locations nationwide, including at selected train stations, petrol stations and Woolworths stores.

How to use a Parcel Locker


Find a 24/7 Parcel Locker near you

Enter a location

We couldn't find a match for your search. Please check the suburb, city or postcode you entered and try again.
Now loading

Why use a Parcel Locker?

  • Pick up your parcel at any time of the day or night1 from a secure location
  • Easy to find in over 650 convenient locations nationwide
  • Set up multiple Parcel Locker addresses so you can collect your parcel from a locker that suits you, depending where you are
  • Minimal face-to-face contact
  • Easy way to return eligible parcels2

Collecting missed deliveries1 from a Parcel Locker

 If you’ve received a notification saying your parcel is in a free 24/7 Parcel Locker, find out how you can pick it up anytime, day or night.

Using a Parcel Locker for returns

If what arrives isn’t quite right, use a Parcel Locker to return it.2 As long as you have a prepaid Australia Post satchel or label, it’s good to go.

Here’s how it works:

  1. Prepare your prepaid parcel. If you’re returning something, the merchant may supply a prepaid return parcel or satchel. Otherwise, you can use one of our prepaid satchels, or print your own shipping label.
  2. Drop it off. Head to any Parcel Locker location and follow the touchscreen prompts to send or return the item using your MyPost account.
  3. Start tracking. When you close the door, we’ll email you with proof of posting.

Host a Parcel Locker on your premises

Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.

Still got questions? Try checking the Parcel Locker Help and Support.

1 Terms and conditions apply. Collection time limits apply. Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers.

2 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or a box or satchel with a postage label. Parcels must be under 16kg and no larger than 39 x 36 x 64cm in size. Letters and standard mail is not accepted. The Express Post Guarantee does not apply to parcels sent using a parcel locker.

Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.