Unaddressed Mail arrangements over peak delivery period

To help us move more letters and parcels as quickly as possible during our busiest peak period, we’re making some temporary changes to our Unaddressed Mail service from 30 October 2023 to 5 January 2024.

Summary of changes to Unaddressed Mail during our peak delivery period

• Standard bookings will be accepted from all contract and non-contract customers.
  
• Premium delivery will not be available to book between 30 October 2023 and 5 January 2024.
• Exceptions will be made for Premium bookings with a single message that communicates urgent/time-sensitive matters such as:
  • public health
    
  • public safety
  • essential services (e.g. power, water disruptions)
  • essential infrastructure (e.g. transport, road, rail access) information
    
    

Submit exception requests through the Unaddressed Mail Customer Services Team and attach a PDF copy of the article.
 

• A strict embargo period will apply during the weeks of 18 and 25 December 2023. The last date to create a same state booking for delivery for the week of 11 December is 27 November.
• Bookings can be created between 18 and 30 December 2023 for delivery from 8 January 2024. However, there will be no Unaddressed Mail delivery between 18 and 29 December 2023.
• During the peak period, delivery timeframes will be extended and deliveries may take up to one week longer.
• No bookings will be accepted for large letters weighing over 100 grams.
• Bookings for large letters weighing 51 to 100 grams will be subject to operational approval.
• All Unaddressed Mail bookings will return to the standard 5-day delivery from 8 January 2024.

West Australian local government area elections

• Premium bookings related to the West Australian LGA election will be accepted.
• Articles will be delivered over a 5-day period for election-related bookings.

Unaddressed Mail booking and lodgement timetable

Premium bookings are unavailable during this period.