Access to services

Australia benefits when more people have easy and equal access to the tools and services they need to participate in society, whether it be the ability to find a job, interact with fellow community members or communicate easily. Research shows greater social inclusion can lead to increased productivity, creativity and innovation and better overall living standards.1

However, millions of Australians cannot always access the services they need. Rapid digitisation has heightened the country’s digital divide.2 Geography can leave people in remote locations isolated. Those potentially being left behind include the elderly, those with low levels of income and education, people living in regional areas,2 and migrants and refugees.3

Partnerships between service providers, businesses and the government can help bridge these gaps. Australia Post’s nationwide footprint, vast capability and existing relationships make us an ideal ally in helping you connect and deliver to all Australians.

Reaching all of Australia

From the nation’s biggest cities to its most remote areas, Australia Post provides access to services for communities across the country. Our network includes:

  • 4,300+ Post Offices nationwide
  • 2,500+ Post Office in rural and remote regions
  • 12.3 million+ delivery points
  • 75,000+ people in our extended workforce.

Delivery capability

The physical and digital power of our network gives us the strength to quickly adapt to changing circumstances – whether in times of crisis or everyday service delivery.

When COVID-19 hit, we partnered with a major supermarket to deliver Basics Boxes full of groceries to vulnerable citizens around the country, including the elderly and people living with a disability. And with the rise of the 20-minute city, Australians expect and need infrastructure, resources and services to be conveniently located – no matter where they live.

Mail is an always-on channel that can be more inclusive than other forms of communication – especially with audiences that are less digitally connected, such as people in rural and remote areas. For example, when droughts hit Queensland, the Australian Red Cross needed to build awareness for its Drought Relief Assistance Program to help farmers apply for funding grants. A targeted postcard drop helped spread the word, and applications increased.

Banking and payment services

Physical and digital transaction services

Every year, we conduct more than eight million ID checks across our retail network and online services.

Even in an increasingly digital world, many Australians still value the connection of a face-to-face interaction. Our in-store identity services include tax file number applications, drivers licence applications and renewals, and passport applications. We make sure important transactions are still possible for those who prefer to share valuable personal information in person or are among the 2.5 million Australians not connected to the internet.6