What you need to do
We encourage you to complete the online customs form before heading in-store to save time.
You have two online options:
- If you know the weight of your item, use MyPost to fill out your customs declaration, print and pay for your postage label online, then lodge your article at your local Post Office or via a Street Posting Box, or
- Use our online customs form and provide the required information to generate a reference ID which you can bring to your local Post Office. This form is ideal if you don’t know the weight of your item, and/or you want to print the customs label and pay in-store.
You can print the customs form yourself or have it printed in store when you’re ready to send.
Frequently asked questions
Items sent without EAD to countries that require it may be delayed in delivery, held by customs or returned to sender. US regulations permit their authorities to automatically return any items without EAD.
As EAD is required to be captured and transmitted for goods sent via Parcels and Express Letters, it is important that goods are not sent as Economy Air Letters as these will be deemed non-compliant. Any Economy Air letters containing goods may be held by customs or returned to sender.
If you’re sending a lot of items overseas frequently, use MyPost Business to fill out your customs declaration, print and pay for your postage label online. Use the bulk import function to create shipments quickly, and save on sending if you send more than 8 qualifying parcels over 8 weeks.
If you’ve filled out our online customs form, you’ll receive a QR code by email or SMS. Show this QR code or Customs Reference ID number to our team at the Post Office when lodging and paying for your article.