By 2020, one in 10 purchases will be made online. Yet consumers already expect more convenience, more control and more personalisation in every type of transaction they make in our digital economy today.

In this insight paper, we share the latest trends in eCommerce, and the learnings that will help service providers compete on customer experience.

Our insight paper Enabling eCommerce in a digital economy explores:

  • how mobile, payment and AI technology are powering new value in eCommerce
  • new opportunities for growth in a digital economy
  • the two core competitive advantages every organisation will need in the future