About Parcel Contract Parcel sending options Features and benefits eParcel for existing customers Talk to an expert

Australia’s leading parcel contract delivery service

Australia Post Parcel Contract is designed to make parcel sending easier for your business. With tracking notifications, more delivery options and easy returns, you can offer your customers an exceptional delivery experience.

An enhanced parcel delivery experience

With Parcel Contract, you’re not the only one who’ll experience an enhanced delivery experience, your customers will too.

  • Choice of standard parcel and next day express parcel

  • Option to leave parcels in a safe place or request a signature on delivery

  • Tracking notifications and AusPost app to help your customers manage their deliveries

  • Choice to deliver to a home address, PO Box, Parcel Locker or Post Office

  • Easy returns 

  • Sales, service and support teams to help your business

Market-leading tracking service

Our market-leading tracking and visibility service offers a consistent notification experience. You and your customers can use the Australia Post website and the AusPost app to:

  • View updates on the progress of a parcel
  • Manage delivery preferences
  • Receive notifications via SMS, email and app push-notifications

Other network leading benefits for your customers

5,200+ Collection Points 

Give your customers more choice on where they’d like to receive their parcel from you. They can choose their home or business address, or opt for a pick-up from a collection point. You can support your customers by implementing the Australia Post Collect widget, API or Shopify extension in your shopping cart. We offer a wide range of collection points, including

  •  1,100+ 24/7 Parcel Lockers
  • 4,300+ Post Offices
  • 240+ retail partner locations, including supermarkets and pharmacies
Talk to an expert

Easy Returns

Offer convenient returns with our Parcel Returns service. Using our network of 20,000+ drop-off locations, Parcel Returns makes it easy for your customers to return your parcels. Your customers can:

  • Drop parcels at participating Post Offices, 24/7 Parcel Lockers, retail partner locations or Street Posting Boxes
  • Access printer-less returns at participating Post Offices and retail partners, simply by presenting a digital barcode 
    • <