Changes to StarTrack Additional Charges and Standard Rates Schedules (PDF 357kB) and our Terms and Conditions (PDF 155kB) came into effect on 1 November 2023. Read a summary of the changes to the Terms and Conditions and Additional Charges here (PDF 437kB).

At Australia Post, we are continually evolving to meet the changing expectations of our customers and communities, and to deliver a better tomorrow.

As a Government Business Enterprise (GBE), we are a self-funded business with both commercial and Community Service Obligations. Any profit we earn is either used to pay a dividend to our shareholder (the Australian Government) or reinvested in our assets and services.

Each year we deliver more than 2.5 billion items across the country as we continue to make improvements to the reliability, performance and efficiency of our networks. 

In FY23, we invested $343.1 million in our network to support the growth in parcels and make Australia Post more sustainable, bringing the total investment over the past three years to $1.2 billion. This included Australia Post’s first dual-named facility, Boorna Wangkiny Mia, in Perth. The facility represents an $82 million investment and, at 23,000sqm, is capable of processing 14,000 parcels per hour.  

The significant growth in eCommerce has not been limited to major capital cities with regional and rural areas also seeing a noticeable rise in online shopping activity. To ensure our facilities in these areas can accommodate and deliver these increased parcel volumes, we have commenced a regional investment plan that will see over 170 of our delivery facilities, retail sites and business hubs updated over the coming years.

StarTrack pricing