Adopting a risk-tolerant approach to supply chain management
From COVID-19 and bushfires to global trade tensions and cyber-attacks, 2020 has put pressure on supply chains. Our new white paper, developed with Deloitte, explains the four pillars of resilient supply chains and how your organisation can proactively address vulnerabilities and manage ongoing risks.
Video: A slim bearded man smiles before a Booktopia sign. Seated, he is interviewed beside bookcases laden with books.
Text: Wayne Baskin, Deputy CEO & CTO, Booktopia.
Wearing a high-vis vest, Wayne views crates on conveyor belts. Surrounding the belts are rows of full bookshelves.
The Australia Post logo sits in the bottom right-hand corner of the screen.
Audio: Wayne: I'm Wayne Baskin, Deputy CEO and CTO at Booktopia. At Booktopia, I look after all the IT, technology, all the systems, but also all the strategy and operation, so the customer experience and the logistics and the distribution centre.
Video: Male workers sort book orders. Cardboard envelopes move along a conveyor. A female worker drives a warehouse vehicle loaded with plastic crates.
Wayne is interviewed.
Audio: Wayne: Managing risk in the supply chain comes down to how good your planning is, making sure that you've always got fallbacks in case that things happen, and you always have a plan in the event of something happening that you don't want to happen. eCommerce has just gone gangbusters over this period, this COVID period, and we've seen eCommerce excel, you know, three, four years into the future. The demand has been crazy.
Video: Male workers prepare orders and collect books from shelves. Crates hold books. Workers operate warehouse vehicles. Male workers sort envelopes. A female worker works by the conveyors. Other workers operate various vehicles in a warehouse. One reverses a forklift.
Wayne is interviewed.
Audio: Wayne: We've been at what we call Christmas peak demand, shipping out maximum, you know, over 30,000 units a day out of our distribution centre. I think our biggest learning from a supply chain perspective this year has been that continued demand, that continued, you know, volumes has really allowed our business to operate very efficiently. With not having major peaks and major troughs, allows us to keep our resources at a good level and also allows us to operate at a very good, efficient level.
Video: An Australia Post van drives. Wayne is interviewed. A worker attaches an 'Express Post' sticker to a parcel. A forklift operator loads cages into a truck. A large warehouse sits by an urban main road.
A postie delivers a package on an Eevee trike to a woman.
Audio: Wayne: I think the partnership with Australia Post is extremely important for Booktopia's future. It's everything from logistics, delivering the books, through to data - you know, using Australia Post data to better service our customers, get a better outcome for our customers. And we have customers all over Australia, and no-one else can get to all those customers like Australia Post can.
Video: An Australia Post van enters a car park.
Text: Delivering for Business. Delivering for Australia.
The Australia Post logo appears on a red screen above the URL: auspost.com.au/business
Audio: Female voiceover: Delivering for Business. Delivering for Australia. Australia Post.
- Supply chains around the world have been disrupted in 2020
- An agile and resilient supply chain depends on four factors: visibility, flexibility, collaboration and control
- By planning for supply chain disruption, you can be ready to weather threats and emerge stronger